Use cases / Ecommerce
For online shops and DTC brands
Every unanswered comment is a checkout that didn’t happen.
“Do you ship to Cyprus?” on a Reel from 3 days ago. “Is this back in stock?” under a TikTok. “How does this compare on price?” in a subreddit. Those are buying questions, and most of them never get answered.
OS
Inbox
14 open · oldest 5hSaved repliesSync now
The Assistant drafted 6 replies. Nothing is sent until you approve each one.Review 6 one by one →
ShowUnreplied14All63Assigned to me3Done49ChannelsIGInstagram6FBFacebook3GGoogle reviews2LILinkedIn1YTYouTube1TTTikTok1Synced 2 min ago. Pinterest, Slack and Snapchat don't support comments.
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GMaria K.2hNeeds careReply draftedIG@nikos.eats1hQuestionReply draftedFBEleni Georgiou3hQuestionReply draftedIG@travelwithanna4hHappyReply draftedLIChris P.5hQuestionTT@foodie.cy5hQuestionReply draftedEngageDigital by Proceed Interactive Marketing Group LTD · HE 371549 · Larnaca, Cyprus
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Where the money leaks
Today
Shipping and sizing questions sit unanswered under posts nobody revisits.
A comparison thread about your product ranks above your own product page.
The Google listing for the physical shop hasn’t been touched since it was claimed.
Pinterest, which sends traffic for months, gets posted to when someone remembers.
Nobody knows which format sells, because the reporting resets every 30 days.
With EngageDigital
Every comment across 9 networks in one queue, with a draft reply waiting.
You’re in the subreddit thread the week it appears, not the month after.
Hours, stock pickup info and offers live on the listing with a Shop button.
The pin library grows on a schedule and keeps earning long after the post date.
A history that runs back to the day you connected, so seasonality is visible.
The parts that touch revenue
INBOX
Buying questions, answered fast
Comments from Instagram, TikTok, Facebook, YouTube, Reddit and five more in one queue, plus Google reviews. Reply without opening an app.
How the inbox works →REDDIT
Be in the comparison thread
The subreddit thread about your category often outranks your product page. Post and reply from the same tool, within the rules.
Reddit in detail →PINTEREST
Content that compounds
A pin keeps earning impressions for months. Build the library on a schedule instead of in bursts.
Pinterest in detail →SHOPFRONT
The Google listing, for physical stores
Hours, services, photos, offers with coupon codes, and the search terms people used to find you.
The local module →FORMATS
Reels, carousels, photo mode
Each network’s native format with alt text, people tags, covers and scheduled first comments, not one caption everywhere.
How publishing works →REPORTING
Which format actually sold
Normalised metrics across networks with a history that doesn’t expire, so you can compare this November to last one.
What we report →Where the comments actually are
9 networks import comments into the inbox. Two of the most commercially important, X and Pinterest, expose no comments API to anyone.
9 networks
Comments imported, with full reply threads and moderation
+ reviews
Google reviews and Facebook recommendations in the same queue
Unmetered
Reading the inbox never counts against your plan, on any tier
How we’d set it up
How we’d run it for a shop doing real volume across a handful of networks.
PLAN
Agency at $49 a month. You want the review inbox, the Google module and the full analytics history.
FIRST
Import post history on Instagram and TikTok so you can see which of last quarter’s formats actually performed before planning the next one.
DAILY
20 minutes on the inbox, oldest first. Shipping and stock questions before anything else, because they’re the ones with a basket attached.
WEEKLY
One Reddit post or reply in the 2 subreddits where your category is discussed. Slower than ads, and it keeps working.
SEASONAL
Schedule the campaign as a CSV. Pinterest first, because it needs the longest run-up to earn its impressions.
Questions
Does this connect to my store?
No. We manage social accounts and Google listings, not your catalogue. Product feeds and shopping tags are outside what we do.
Can I tag products in posts?
You can tag people and locations on Instagram, and set alt text and destination links throughout. Catalogue product tagging isn’t something we support.
How fast does the inbox update?
It syncs on a schedule and on demand. The platforms don’t push comments to us live, so nothing here is truly instant.
What about X?
You can publish to X and it’s billed at cost, but X has no comments or analytics in EngageDigital. Replies there stay on X.
Answer the question while the basket is still open.
The beta opens October 2026. Early access goes out in signup order.